At 13 Taxi Melbournes, we value your trust and are committed to providing a smooth booking experience. This Cancellation and Refund Policy explains how cancellations and refunds are handled when you book with us.
Cancellation Policy
- Bookings can be cancelled up to 24 hours before the scheduled pick-up time without any cancellation charges.
- Cancellations made within 24 hours of the pick-up time may incur a cancellation fee.
- If the driver has already been dispatched or has reached the pick-up location, the full fare may be charged.
- No-shows without prior notice will be treated as cancellations and may not be eligible for a refund.
Refund Policy
- Refunds are processed only if the booking was prepaid and cancelled as per the policy terms.
- All eligible refunds will be initiated within 7–10 business days to the original payment method.
- If you experience service issues caused by 13 Taxi Melbournes, such as non-availability of a vehicle, you may be entitled to a full refund.
- Refunds are not applicable for delays caused by traffic, weather conditions, or circumstances beyond our control.
How to Request a Cancellation or Refund
- You can request a cancellation by calling our support team at 03 8389 1019 or emailing us at 13taxicabsservices@gmail.com.
- All refund requests will be reviewed and confirmed by our customer support team.
By booking with 13 Taxi Melbournes, you agree to the terms stated in this Cancellation and Refund Policy. We recommend reviewing this policy regularly as it may be updated from time to time.
