Welcome to 13 Taxi Melbournes. By booking or using our services, you agree to the following Terms and Conditions. Please read them carefully before making a booking.
1. General Terms
- All bookings made with 13 Taxi Melbournes are subject to availability and confirmation.
- By using our service, you agree to comply with these Terms and Conditions as updated from time to time.
- 13 Taxi Melbournes reserves the right to refuse service in cases of unsafe, unlawful, or inappropriate behavior by passengers.
2. Bookings and Cancellations
- Bookings can be made via phone at 03 8389 1019 or email at 13taxicabsservices@gmail.com.
- Cancellations should be made as early as possible to avoid inconvenience.
- 13 Taxi Melbournes may apply cancellation charges if a confirmed booking is cancelled without reasonable notice.
3. Fares and Payments
- All fares are calculated based on meter rates or fixed rates provided at the time of booking.
- Additional charges may apply for waiting time, tolls, parking fees, or special requests.
- Payments can be made by cash, approved cards, or other methods accepted by 13 Taxi Melbournes.
4. Responsibilities of Passengers
- Passengers must provide accurate pickup and drop-off details when booking.
- It is the passenger’s responsibility to allow sufficient travel time for their journey.
- Any damage caused to the vehicle by a passenger will be charged to the passenger responsible.
5. Liability
- 13 Taxi Melbournes will take all reasonable care to ensure timely and safe travel.
- We are not responsible for delays caused by traffic, weather, road closures, or circumstances beyond our control.
- 13 Taxi Melbournes is not liable for any direct or indirect loss arising from the use of our services.
6. Privacy
- Personal information shared with 13 Taxi Melbournes is kept confidential and used only for booking and service purposes.
- We will not share your details with third parties unless required by law.
7. Changes to Terms
- 13 Taxi Melbournes reserves the right to update or amend these Terms and Conditions without prior notice.
- Continued use of our services after any changes implies acceptance of the updated Terms.
If you have any questions about these Terms and Conditions, please contact us at 03 8389 1019 or email 13taxicabsservices@gmail.com.
